Customer experience improves when the process does.
I streamline the way work moves so customers get faster, smoother service—while waste and cost drop. I’m Jon DeLashmit, backed by 15+ years improving real operations, and I build simple systems that hold up under pressure.
What you can expect
Faster turnaround
Less waiting, fewer delays, fewer “where is this?” moments.
Fewer mistakes and do-overs
Clear steps, better checkpoints, and fewer surprises.
Lower effort to deliver
Less manual work, less chasing, and a smoother flow.
Clear diagnosis, prioritized fixes, and measurable outcomes.
Free Process Health Check
Get a quick snapshot: what’s slowing the work down, what to fix first, and whether automation would actually help.
- Clear verdict + top bottleneck
- Simple action plan (Today / This week / Ongoing)
- Automation direction (plain-English)
Tell me what you do
We use this to show examples that match your world.
How the work runs today
A few quick picks so your snapshot is based on your reality.
Your snapshot
Fast scan first. Extra detail is optional.
What’s slowing things down
Additional information
Because you said…
Score summary
Want the “why” behind this?
Your definition of “better”
Want a clear next step?
If your Process Health Check results show real opportunity, send a quick note and I’ll reply with the best next move.
Services
Process Health Check
A focused diagnostic to find where work slows down and what to do next.
Hands-on Improvement
Simplify the workflow, tighten quality, and make the process easier to run day-to-day.
Systems + Enablement
Once the process is solid, align tools and ownership so it stays solid as you grow.