Customer experience improves when the process does.
I streamline the way work moves so customers get faster, smoother service—while waste and cost drop. I’m Jon DeLashmit, backed by 15+ years improving real operations, with a dedicated technology team to deliver automation when it’s the right next step. I build simple systems that hold up under pressure.
What you can expect
Faster turnaround
Less waiting, fewer delays, fewer “where is this?” moments.
Fewer mistakes and do-overs
Clear steps, better checkpoints, and fewer surprises.
Lower effort to deliver
Less manual work, less chasing, and a smoother flow.
Clear diagnosis, prioritized fixes, and measurable outcomes.
Free Process Health Check
Get a quick snapshot: what’s slowing work down, what to fix first, and whether automation would actually help.
- Pain-first summary (fast to scan)
- High-level plan: Today / This week / Ongoing
- Extra details are optional (collapsed)
Tell me what you do
We use this to show examples that match your world.
How the work runs today
Quick picks so your snapshot matches reality.
A few more details
These help us avoid generic advice.
Review
Make sure this looks right before generating your snapshot.
Your snapshot
Here’s what your answers suggest — and what to do next.
A few high-level things you can do
Today
This week
Ongoing
Additional information
A few details from your choices
Your definition of “better”
Want the “why” behind this?
Send this to yourself — I’ll reply with the best next step.
Want a clear next step?
If your Process Health Check results show real opportunity, send a quick note and I’ll reply with the best next move.
Services
Process Health Check
A focused diagnostic to find where work slows down and what to do next.
Hands-on Improvement
Simplify the workflow, tighten quality, and make the process easier to run day-to-day.
Systems + Enablement
Once the process is solid, align tools and ownership so it stays solid as you grow.