"Consulting is the art of defining the possible, creating a path to the opportunity and demonstrating the value in tangible results"

Successful businesses must define the optimal balance of efficiency and effectiveness to serve their customers well. To gain market share, all of this must be crafted to create a distinctive experience at a competitive price. This balance is only possible by fully understanding the impact that unique customer requests, variations in raw materials and faltering processes can cause to your day-to-day operation.
Setting clear expectations for your managers and employees requires defined work processes specifically designed to meet your customer's expectations. Monitoring your employee's performance and your customer's response will help you refine your processes to keep that competitive advantage.
Monitoring your business is more than just the financials. Operational metrics reflect the actual work being done. The closer the measure is to the work, the clearer your picture of your customer's experience. Operational metrics are leading indicators that can suggest how a service or product is performing long before the financial results are known. They create a line-of-sight connection between your company strategy and the day-to-day work.
Sustainability comes through setting clear expectations for employee performance; providing clear feedback on actual results (including specific support and development toward success); all while ensuring clear recognition aimed at dissuading the unintended and rewarding the desired.
The most successful companies have a continuous improvement goal. They empower their leadership through a structured path toward five competencies;

Clear definition of accountability at all levels of the organization
Creating clarity in actual performance relative to targets
Enabling understanding of root causes
Developing structured problem solving
Creating a 'ventured capitol' spirit with a bias toward action